Help Desk Support Analyst

Valenta > Staff Augmentation > Help Desk Support Analyst

Help Desk Support Analyst

Desktop support analyst’s develop strategies and systems to improve and coordinate desktop support efforts and provide technical help for users of an organization They respond to inquiries, evaluate and resolve issues related to IT equipment and applications, provide technical care for any aspect of the information systems unit, handle routine and basic technical issues, troubleshoot and offer viable solutions to various hardware and software problems.

At Valenta, we have Desk Support Analysts that can support organizations either through Managed Automation Services or act as an extension of an organizations Centre of Excellence.

Why Choose Valenta?


Local Presence

Valenta has Managing Partners located in cities and Countries across Africa. Our Managing Partners add a local presence that most outsourcing and staff augmentation providers do not offer. Valenta Managing Partners stay engaged with our clients and remain an ongoing resource and a key part of the account team for clients.


Flexible Engagements

Valenta offers flexible month to month agreement to all customers in Africa. We charge an onboard fee and then bill monthly with no lock in contracts. Our flexible plans allow our customers to ramp up fast and also scale down quickly as required. Simply stated, we take the hassle out of staff augmentation.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation service providers Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee and not an anonymous team of workers. Valenta resources get to know our US clients’ processes. They interact with our customers like any other virtual employee.


Staff Augmentation Team

We bring a team to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader supervising several other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Bottom line: Valenta frees up our customers time and takes HR headaches away.


Global Labor Pool

It is increasingly hard to find staff to fill roles in Africa. Often, even if a role can be filled, it exceeds the budget for a given role. By leveraging Valenta staff augmentation our clients can tap into labor pools in countries across the world. These include Columbia, Trinidad, India, the Philippines, and Malaysia. Soon we also will add services in Eastern Europe and Northern Africa.


Process and Transparency

The Valenta Way is part of everything we do. We have tried and tested documented processes for delivering high-quality staff augmentation for customers in Africa. Because we follow the same methods and process every time, all that we do is transparent and easily shared with clients.


Comprehensive Services

Valenta can help clients with staff augmentation across the board. Every function of a business whether it is Accounting, Finance, IT, Operations, HR, Sales, Marketing or Support has roles that can potentially be outsourced. Valenta has staff to serve all these departments and business processes. We fill traditional roles and new information economy positions.

Compliance and Security

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified. We take compliance and security seriously. We operate service centers in the countries we operate in. Valenta has both physical and non-physical controls to ensure our company and client data is not compromised.

At Valenta, our Desk Support Analysts can assist organizations with the following:

- Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Testing of computer systems and software, maintain records of trends and patterns in computer related issues.

Accelerate complex cases.


Assist with on-site support, installation, and work with senior staff to solve issues.


Resolve technical issues.


Maintain service documentation of issues related to hardware and software.

How we add value?

Our Desk Support Analyst staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Desk Support Analyst service capability. We augment our capability by continuously investing in building Desk Support Analyst expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Desk Support Analyst Software Expertise:


And more…

Valenta Pricing Packages:

Junior Desk Support Analyst

(1-2 years of Experience)

Mid-Level Desk Support Analyst

(3-4 years of Experience)

Senior Desk Support Analyst

(5+ years of Experience)

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