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Pas Cargo provides comprehensive transportation management solutions to customers in the Caribbean and Latin America region. PAS struggled with trying to expedite the processing of cargo coming into their Miami warehouse. Their team of agents would key-in data into their internal freight forwarding application for every package coming into our warehouse, prior to dispatch to the customers across the Caribbean and Latin American region.
CLIENT : PAS Trinidad Ltd
REGION : Trinidad, Caribbean, Latin America
INDUSTRY : Transportation/Logistics Management
Industry Transportation/Logistics Management
Location Trinidad, Caribbean, Latin America
Key Process Increase the processing speed of incoming Packages
The Challenge PAS needed to find a way to increase the processing speed of incoming packages and the accurate forwarding to the customer within a more acceptable timeframe.
The POC took about 5 weeks from sign-off of the Process Design Documents to full implementation. An essential requirement of the design was to ensure the Bot could obtain package label information from the warehouse as packages can in to then be forwarded out to the customer. This presented the first challenge for the Valenta team – how to capture content for the Bot to process without human intervention supporting the process. The Valenta team leveraged UiPath’s RPA software as part of the solution to address the ‘physical presence challenge.’
Using the RPA software, a picture of the label was taken for every package coming into our warehouse. This picture was then uploaded into a folder from which the Bot would commence processing. The RPA Bot would then extract required data from the picture (customer name, supplier name, shipper name, package weight, package dimensions) and enter the information into the freight forwarding application.
Valenta was engaged to provide an RPA managed service to automate all incoming package processing within the PAS Trinidad warehouse. Responding to the business objectives of improving processing speed for incoming packages and improving the overall customer experience, the Valenta team defined three design principles to anchor the solution development:
Additional capability the Bot brought was to cross reference some of the extracted data fields with additional data housed in the customer and shipper database (customer number, customer contact number, customer delivery address, shipper number) and add these additional fields into our freight forwarding application.
In operation the Bot was able process a label at an average of 45 sec with 0% errors. Exceptions requiring agent intervention included degraded label quality, and these averaged less than 3% of all labels processed. The Bot was able to process 43 times the number of packages that employees could in a week. The ability to run the Bot 24×7 as compared to 5.2 hours per day when done by employees, allowed operations to assume a 24×7 potential.
The efficiencies derived from RPA allowed Pas Trinidad to eliminate additional staffing and overtime during peak periods.
Employees previously involved in data extraction and entry process were refocused to interact more directly with customers and drive more business.
As a direct outcome of the speed and efficiency gained through RPA, PAS Trinidad made the decision to expand their warehouse capacity, allowing them to handle more business than before.
Building on this initial RPA success, three additional business processes within the Trinidad operations were automated using the same Bot
This solution allowed us to gain competitive advantage over our competitors, giving us the ability to commit to more quicker delivery times throughout the year.