Case Study – Consulting TeleCom

Leading optical fibre development company growing in the UK and European markets.

Development of a Deployment Tool Kit that will assist in the execution of operations with relative ease and efficiency.

Define standard operating procedures for core and support functions.
Highlight the nature and extent of involvement of resources from the Indian entity.
Scope of Work included: Need for more accurate reporting across different levels of management.
Define the key metrics for the MIS dashboard.

Developed the structure of the SOP's through the breakdown of the process into sub-processes and key workflows.

Defined the new workflows for core and support operations instituting control measures along the value chain.

Roles and responsibility allocation for all team members with emphasis on external stakeholder involvement.

Highlighted points of information capture t hat are required in existing as well as potential systems to garner efficiency.

Developed supporting guidelines and formats in addition to workflows.

Developed a baseline for organization restructuring and the MIS framework across departments.

Enable the teams to leverage a process-dependent framework that is aligned with industry best practices.
Effectively integrate the existing and upcoming technology infrastructure.
Build a strong vendor management system which is crucial to the business operations.
Highlight the nature and extent of involvement with the Indian entity.
Build a knowledge repository for future reference.

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