Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

Virtual Medical Assistants or Remote Medical Assistants are specialists who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks, and with the advent of Covid-19, this has only become worse and even more expensive. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.

Virtual Medical Assistants allow Doctors to focus more on their patients which improves Patient Satisfaction, as well as quality of life for the Doctor. They act as an extension of the Healthcare providers’ medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting, and EMR Management.

Virtual Medical Scribes play an extremely vital role in Healthcare Operations. The primary objective of a Virtual Medical Scribe is to allow the Doctor to be a Doctor, and not a data entry specialist. This function is a doctors “Right-Hand” and allows for efficient patient flow and efficiency, while accurately entering orders, billing information and vitals in real-time.

As compliance in the Healthcare Industry gets more stringent, reimbursements get tighter, and practices are measured by Patient Experience, our highly trained and qualified Virtual Medical Staff is the perfect solution.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

virtual-medical-asistant
  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

Why Choose Valenta?

Local-presence

Local Presence

Valenta has Managing Partners located in cities and Countries across Africa. Our Managing Partners add a local presence that most outsourcing and staff augmentation providers do not offer. Valenta Managing Partners stay engaged with our clients and remain an ongoing resource and a key part of the account team for clients.

flexible-engagements, WORKFORCE EMPOWERMENT

Flexible Engagements

Valenta offers flexible month to month agreement to all customers in Africa. We charge an onboard fee and then bill monthly with no lock in contracts. Our flexible plans allow our customers to ramp up fast and also scale down quickly as required. Simply stated, we take the hassle out of staff augmentation.

Dedicated Resources

Dedicated Resources

Unlike many outsourcing and staff augmentation service providers Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee and not an anonymous team of workers. Valenta resources get to know our US clients’ processes. They interact with our customers like any other virtual employee.

Staff-augmentation

Staff Augmentation Team

We bring a team to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader supervising several other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Bottom line: Valenta frees up our customers time and takes HR headaches away.

Train

Global Labor Pool

It is increasingly hard to find staff to fill roles in Africa. Often, even if a role can be filled, it exceeds the budget for a given role. By leveraging Valenta staff augmentation our clients can tap into labor pools in countries across the world. These include Columbia, Trinidad, India, the Philippines, and Malaysia. Soon we also will add services in Eastern Europe and Northern Africa.

forecasting

Process and Transparency

The Valenta Way is part of everything we do. We have tried and tested documented processes for delivering high-quality staff augmentation for customers in Africa. Because we follow the same methods and process every time, all that we do is transparent and easily shared with clients.

operations. INCREMENTAL STRATEGY

Comprehensive Services

Valenta can help clients with staff augmentation across the board. Every function of a business whether it is Accounting, Finance, IT, Operations, HR, Sales, Marketing or Support has roles that can potentially be outsourced. Valenta has staff to serve all these departments and business processes. We fill traditional roles and new information economy positions.

Compliance and Security, INTEGRATOR

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified. We take compliance and security seriously. We operate service centers in the countries we operate in. Valenta has both physical and non-physical controls to ensure our company and client data is not compromised.

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :

epic
webpt
eclinicalworks
all-scripts
nextgen
athenahealth

And more…

Valenta Pricing Packages

Full Time Medical Assistant

Full Time Medical Scribe

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