Valenta has Managing Partners located in cities and Countries across Africa. Our Managing Partners add a local presence that most outsourcing and staff augmentation providers do not offer. Valenta Managing Partners stay engaged with our clients and remain an ongoing resource and a key part of the account team for clients.
Valenta offers flexible month to month agreement to all customers in Africa. We charge an onboard fee and then bill monthly with no lock in contracts. Our flexible plans allow our customers to ramp up fast and also scale down quickly as required. Simply stated, we take the hassle out of staff augmentation.
Unlike many outsourcing and staff augmentation service providers Valenta provides dedicated resources. Our clients work with a dedicated Valenta employee and not an anonymous team of workers. Valenta resources get to know our US clients’ processes. They interact with our customers like any other virtual employee.
We bring a team to every staff augmentation engagement. In addition to local Managing Partners, every resource is managed by a Valenta Team Leader supervising several other team members in similar roles. Our Team Leaders report to Regional Services Heads who also manage recruitment. Bottom line: Valenta frees up our customers time and takes HR headaches away.
It is increasingly hard to find staff to fill roles in Africa. Often, even if a role can be filled, it exceeds the budget for a given role. By leveraging Valenta staff augmentation our clients can tap into labor pools in countries across the world. These include Columbia, Trinidad, India, the Philippines, and Malaysia. Soon we also will add services in Eastern Europe and Northern Africa.
The Valenta Way is part of everything we do. We have tried and tested documented processes for delivering high-quality staff augmentation for customers in Africa. Because we follow the same methods and process every time, all that we do is transparent and easily shared with clients.
Valenta can help clients with staff augmentation across the board. Every function of a business whether it is Accounting, Finance, IT, Operations, HR, Sales, Marketing or Support has roles that can potentially be outsourced. Valenta has staff to serve all these departments and business processes. We fill traditional roles and new information economy positions.
Valenta is ISO 27001 and ISO 9001 certified. We take compliance and security seriously. We operate service centers in the countries we operate in. Valenta has both physical and non-physical controls to ensure our company and client data is not compromised.
Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.
We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through: