Case Study – Healthcare Industry

Case Study – Healthcare Industry

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Client Profile

An organization operating in the healthcare domain, providing aesthetic solutions to its clientele in London and UK.

Key Highlights

  • Industry - Healthcare (Practice Management)
  • Project Duration - Six months

Scope of work

  • Identification of a vendor providing a comprehensive practice management solution.
  • Streamlining of practice procedures adopted by the Clinic.
  • Adherence to compliance put forth by regulatory bodies.

Service Offering

  • Process Consulting
  • Vendor Identification
  • Digital Transformation

Challenges / Requirements

  • Transition from a desktop-based application to a cloud-based application.
  • Need for standardized procedures to garner more efficiency.
  • High manual intervention in relation to adherence to reporting requirements prescribed by the applicableregulatory bodies.
  • Need to reduce manual intervention while capturing data leading to delay and inaccuracy.
  • Lack of inventory control.

Our Solutions & offerings

Understanding & mapping of all information requirements of the Clinic.

Evaluation of existing procedures, extent of manual intervention, and mandatory medical regulations.

Identification of a suitable Vendor / Platform Assistance in vendor shortlisting and onboarding.

Provided inputs on customized design of the practice management platform for the Clinic.

Monitored development and testing phase.

Facilitated the training sessions online for each of the user groups with respect to usage of the new platform along with the vendor.

Developed processes in alignment with the new platform that would serve as Standard Operating Procedures.


  • Process streamlining in alignment with the new technology and industry best practices.
  • Adherence to HIPPAand GDPR.
  • Enabled online consultations and payments from customers.
  • Established an online feedback mechanism moving away from manual data collection.
  • Established inventory control over tools and aids used in clinical procedures,
  • Vendor Management with adequate visibility on the entire transactions and related payments.